How can we help you today?
Order questions, product advice, or a complaint — our team is real people who read every message.
24-Hour Replies
Every message answered within one business day.
Real People
No bots — a real support team reads every request.
Multiple Channels
Email, phone, or social — whatever's easiest for you.
Get in Touch
Pick whichever channel works best for you — we're just as responsive on all of them.
Support Hours
Days
Sunday – Thursday
Hours
9:00 AM – 6:00 PM (GMT+3)
Email Response
Within 24 hours, every day
Frequently Asked
How long until I see results?
Most customers notice a difference within two weeks of consistent daily use. Full results for tone and texture typically show around the 8-week mark.
Is Velisse suitable for sensitive skin?
Yes. All formulas are fragrance-free, dermatologist-tested, and free from parabens and sulfates. We still recommend a patch test before first use.
What's your return policy?
You can return any unopened product within 30 days of delivery for a full refund. See our Refund Policy page for the full details.
Do you ship internationally?
Yes, we ship across the GCC and worldwide. Delivery times and rates are calculated at checkout based on your location.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. If it's been more than 3 business days with no email, contact us and we'll check on it.