We want you to love it — or your money back
If a product isn't right for you, here's exactly how our return and refund process works.
30 Days
To request a return from the date of delivery.
5–10 Days
For refunds to reach your original payment method.
Full Refund
On damaged, defective, or wrong items — no cost to you.
Return Eligibility
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare products cannot be returned unless they arrived damaged or defective.
How to Start a Return
Contact us
Email our support team with your order number and the reason for your return.
Get approved
We'll review your request and send you return instructions if approved.
Ship it back
Send the item back in its original packaging using the instructions provided.
Get refunded
Once received and inspected, your refund is issued to your original payment method.
Refund Timing
Once we receive and inspect your return, we'll notify you of the approval status by email. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Defective Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We'll send a replacement or issue a full refund at no extra cost.
Non-Returnable Items
Gift cards and items marked as final sale are not eligible for return or refund.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank first, as processing times vary. If it still hasn't arrived, contact us and we'll look into it.
Ready to start a return?
Reach out with your order number and we'll take it from there.
Contact Support →