If it's not right for you, we'll make it right
We stand behind every product we sell. If something doesn't work out — the wrong fit, not what you expected, or you simply changed your mind — you're covered. No complicated forms, no runaround.
Our promise to you
Trying a new skincare product is a bit of a leap of faith — you don't always know how it'll feel until it's actually in your routine. That's exactly why we give you a full 15-day window from the day your order arrives to decide if it's genuinely working for you.
If it's not, you're entitled to a full refund. Not store credit, not a partial amount minus fees — the amount you paid, back to your original payment method.
How it works
Reach out within 15 days
Send us an email letting us know you'd like a refund. No need to explain in detail — "it wasn't for me" is a perfectly good reason.
We'll confirm the details with you
We'll reply within 1-2 business days with clear next steps — no long wait, no automated loop.
Your refund is processed
Once confirmed, your refund is issued to your original payment method. Most banks and cards reflect it within 5-10 business days.
What if I already opened or used the product?
That's completely fine. This is a genuine try-it-and-see policy — we understand you can't always know if a serum or cream works for you without actually using it. You don't need to return an unopened, untouched product to qualify.
What's covered
Every product across our skincare, wellness, makeup, and body care collections is covered under this policy, as long as your request falls within the 15-day window from delivery.
A few honest notes
Refunds are issued to the same payment method used for the original purchase — we're not able to send funds to a different card or account.
If your order arrived damaged, incomplete, or clearly different from what you ordered, reach out right away — those situations are handled the same way, just faster.
Questions before you buy, or ready to start a refund? We're here.
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