Your data, handled with care
A clear explanation of what we collect, why we collect it, and the choices you have.
Never Sold
We don't sell your personal data to third parties.
You're in Control
Request, correct, or delete your data at any time.
Secure by Default
Payments and data are encrypted end to end.
On This Page
What Information We Collect How We Use Your Information Sharing Your Information Cookies & Tracking Your Rights Data Security Children's Privacy Changes to This PolicyWhat Information We Collect
When you shop with Velisse, we collect information you provide directly, such as:
- Name, email address, and phone number
- Shipping and billing address
- Order history and payment details (processed securely by our payment provider — we never store full card numbers)
- Communications you send to our support team
We also automatically collect some technical information, like your IP address, browser type, and how you interact with our site, to help us improve your experience.
How We Use Your Information
- To process and deliver your orders
- To communicate with you about your order, account, or support requests
- To send marketing emails, only if you've opted in — you can unsubscribe at any time
- To improve our products, website, and customer experience
- To detect and prevent fraud
Sharing Your Information
We do not sell your personal information. We only share it with trusted service providers who help us run our business — such as payment processors, shipping carriers, and email service providers — and only to the extent necessary for them to perform their services.
Cookies & Tracking
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though some site features may not work properly without them.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data at any time. To make a request, contact us using the details below and we'll respond within a reasonable timeframe.
Data Security
We use industry-standard encryption and security practices to protect your information. While no system is 100% secure, we take reasonable measures to safeguard your data against unauthorized access, alteration, or disclosure.
Children's Privacy
Our website and products are not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes means you accept the updated policy.