Getting your order right

Everything you need to know about how we pack, ship, and handle returns — clearly, with no fine-print surprises.

Last updated: August 2026

1–3 Day Processing

Orders are packed and shipped within 1–3 business days.

Free Shipping

Every order ships free, worldwide, no matter the size.

15-Day Returns

Unopened products can be returned within 15 days.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email as soon as your order is placed.

Shipping Times

Standard Shipping: 7–15 business days worldwide

Delivery times begin after your order is processed and are estimates, not guarantees. Actual delivery may vary depending on your location, customs processing, and local carrier handling.

Shipping Rates

We keep shipping simple: every order ships for a flat rate of $4.99, regardless of order size or weight. No thresholds, no surprises at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package the whole way.

Customs & Duties

For international orders, you are responsible for any customs fees, taxes, or duties charged by your country upon arrival. These charges are not included in the checkout price and vary by destination.

Returns

You have 15 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare products can only be returned if they arrived damaged or defective.

Damaged or Lost Packages

If your order arrives damaged, or hasn't arrived within the estimated window, contact us within 48 hours of delivery (or expected delivery) with your order number, and we'll investigate and make it right — replacement or refund, at no extra cost to you.