Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email as soon as your order is placed.

Shipping Times

• Domestic (Iraq / GCC): 3–7 business days
• International: 7–14 business days

Delivery times are estimates and not guaranteed, as they may be affected by customs, local carriers, or unforeseen delays outside our control.

Shipping Rates

Orders over $50 qualify for free standard shipping. Orders under $50 are calculated automatically at checkout based on your destination and the weight of your order.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package the whole way.

Customs & Duties

For international orders, you are responsible for any customs fees, taxes, or duties charged by your country upon arrival. These charges are not included in the checkout price and vary by destination.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare products can only be returned if they arrived damaged or defective.

Damaged or Lost Packages

If your order arrives damaged, or hasn't arrived within the estimated window, contact us within 48 hours of delivery (or expected delivery) with your order number, and we'll investigate and make it right — replacement or refund, at no extra cost to you.