Velisse Return & Refund Policy

We want you to love your Velisse products. If something isn't right, we're here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare products cannot be returned unless they arrived damaged or defective.

How to Start a Return
Contact our support team at [your email] with your order number and reason for return. Once approved, we'll provide instructions for sending the item back.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging, and we'll send a replacement or full refund at no extra cost.

Non-Returnable Items
Gift cards and final sale items are not eligible for return.

Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank first, then contact us at [your email].